Refund policy
Return & Refund Policy
At SwishBrush, we truly appreciate every customer who chooses to support us. We always strive to provide high-quality products, and if something isn't right with your order, we're here to help.
Below you'll find everything you need to know about our return and refund policy.
Conditions for Returns
Returns are accepted only for products that arrive defective or damaged.
Unfortunately, we cannot accept returns for:
- Change of mind
- Personal preferences
- Dissatisfaction with packaging
If your item arrives with a defect or damage, please make sure to notify us within 3 days of receiving your order.
To be eligible for a return, the product must be unused and remain in its original condition.
How the Return Process Works
If you need help with a defective or damaged product, please contact us at swishbrushpro@gmail.com.
When reaching out, please include:
- Your order number
- A detailed description of the issue
- Photos of the product showing the problem
Once we receive your request, we'll review your case and provide the best available solution according to the situation.
Please note that only the defective and authorized item should be included in the return package. Any additional items sent without authorization may not be returned without additional cost.
Return Costs
If your product arrives defective or damaged and a return is required, the shipping costs for returning the defective product will be covered by the seller.
Refunds
Once we receive and verify the returned product, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed and automatically applied to your original payment method within 14 business days.
Handling Fees
If an order has already been processed and shipped, and the customer requests a refund, a fixed $4 handling fee will be deducted from the refunded amount.
This amount helps cover costs associated with:
- Administrative processing
- Shipping management and logistics
Shipping & Delivery
Orders are processed within 1–3 days and are typically delivered within 6–10 days.
Please keep in mind that delivery times are estimates and can occasionally be affected by circumstances outside our control, including carrier delays, customs processing, or other external factors.
Lost or Missing Packages
If your order does not arrive, please don't worry—contact us and we'll be happy to assist you.
If a package is confirmed as lost, we will offer a replacement or refund.
We cannot be held responsible for orders delivered to an incorrect address provided by the customer, so please make sure your shipping information is correct when placing your order.
If a package has been marked as delivered, we are not responsible for packages that are subsequently lost or stolen after delivery confirmation.
Non-Refundable Situations
Refunds are not available for:
- Change of mind or personal preference
- Dissatisfaction with packaging or presentation
- Items damaged due to misuse or normal wear
- Orders with incorrect shipping information provided by the customer
Need Help?
If you have any questions or concerns about your order or our Return & Refund Policy, please don't hesitate to reach out.
Thank you for choosing SwishBrush and for supporting what we're building. 🇺🇸
SwishBrush Team